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","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.joinroot.com/availability"},"content":[{"nodeType":"text","value":"Sign up for a notification","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" when we get to your state.","marks":[],"data":{}}]}]}},"tags":[{"id":"99e0e9ba-48cf-5ada-b4ab-ef8637df3879","tagName":"About Root (Day 0)"}]},{"id":"dfea6f9a-590a-5e7c-b241-68424bf8e387","anchor":null,"question":"What if I move to another state?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Policyholders can transfer states if Root is offered in the new state. ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Check the availability map","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/availability"}},{"nodeType":"text","value":" to see if the new state is covered, then update your address right in the app. ","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"09e0257a-e28d-5cbe-8cc5-e3e398945446","tagName":"About Root (Day 0)"}]},{"id":"208f1466-0ba4-551f-a32b-c30a9164f7c7","anchor":null,"question":"What if Root is available in my state but I have an out-of-state license?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Not a problem. 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We do take into account several standard factors that are mathematically predictive of risk or fraud—it’s the responsible thing to do—but we’re committed to eliminating as many factors as we can as technology progresses and artificial intelligence gets smarter.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://blog.joinroot.com/how-root-prices-car-insurance/"},"content":[{"nodeType":"text","value":"Learn more about how Root prices insurance","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}},"tags":[{"id":"52cb3536-b8ac-5e37-83ff-9e496e01757f","tagName":"About Root (Day 0)"}]},{"id":"b31f3122-f23d-5367-9773-d314561dfa1e","anchor":null,"question":"Why don’t you insure everyone?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"This one is simple—because 30% of drivers cause nearly 45% of all accident costs. 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That means good drivers save.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"404ec0f5-b2c2-51a1-842a-17fd670843fe","tagName":"About Root (Day 0)"}]}],"tags":[{"id":"fcf151d8-05b9-5c70-bd24-44e6e6a628d9","tagName":"About Root"}]},{"id":"653d3441-fdfa-5a9c-9ea2-43a22ba3801c","anchor":null,"title":"Test drive","faqs":[{"id":"cb27b705-a728-5810-800f-37c6a135fe38","anchor":null,"question":"What is the test drive?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"The ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"test drive","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/test-drive/"}},{"nodeType":"text","value":" is how we determine your good driving habits. We then use that information to calculate your final rate.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Here’s how it works:","marks":[],"data":{}}],"data":{}},{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Purchase your policy at a great price that could last up to 6 months.","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Drive as you normally would—just keep your phone with you when you do. 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Without GPS, we won’t be able to determine your quote.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"You enable GPS when you set up permissions after installing the app. Or, you can enable it later by updating your settings to \"always allow location access.\"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"54ea5d60-22df-5619-9023-490dce96187d","tagName":"Test Drive"}]},{"id":"dbb69fd7-77e6-54e8-b43d-0aaa0f3e9055","anchor":null,"question":"How do you know that I’m the driver and not the passenger?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Once you download the app, we use machine learning algorithms to identify patterns in the location and motion data we receive from your phone. 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Will I get a refund?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Yes, if you paid in full and your final rate is less than your 60-day rate, we will send you a refund for the difference.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"3ab36e6f-9889-57cf-a4fb-5165392cc60a","tagName":"Test Drive"}]},{"id":"4112cc72-85eb-5fdd-904e-b43dc40217fe","anchor":null,"question":"Will my rate ever change from my final rate?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Your final rate only applies to your initial 6-month policy. Your rate may change at renewal. Your rate may also be affected at any time by policy or coverage changes that you make. ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Learn more about why rates change here.","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://blog.joinroot.com/heres-why-your-car-insurance-rate-changed/"}},{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"0fa04650-35c6-5ed0-8a1c-c5cc91ecd120","tagName":"Test Drive"}]},{"id":"452ba689-6d0c-54e9-af03-0fdbb9501b16","anchor":null,"question":"Can I add other people to my policy?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"As you create your profile, you will have the option to add more drivers.","marks":[],"data":{}}],"data":{}},{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Add the drivers’ information (scan their license or add it manually) and tap ","marks":[],"data":{}},{"nodeType":"text","value":"Continue.","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"You will be taken to the invite screen. 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Will that affect my test drive?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Currently, every trip you take during the test drive will count toward your final rate, regardless of why you’re driving. For people who drive for work, like EMTs, police officers, mail delivery personnel, and truck drivers, this means the trips you take for work will be used in addition to your personal driving to calculate your rate. ","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"But, we encourage you to take the test drive anyway. Good drivers are often surprised by how low their quote is—even with their work trips. ","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"3eca493e-198d-5e6a-b1c2-3bb534ab9c9c","tagName":"Test Drive"}]},{"id":"c6e2b01e-0d89-50f3-a8de-439d1b3115f6","anchor":null,"question":"Won’t the test drive drain my phone battery?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We do our best to make sure that our test drive is as battery friendly as possible—many customers report no change or very little change. The good news? 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If they are, follow these steps:","marks":[],"data":{}}],"data":{}},{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Delete the app.","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Restart your phone.","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Download the Root app again, and the test drive will pick up where you left off.","marks":[],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"If you still have problems after 24 hours, contact ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"customer support","marks":[],"data":{}}],"data":{"uri":"https://www.joinroot.com/contact/"}},{"nodeType":"text","value":".","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"ced02e26-df4a-5090-b382-100a0a2e8ff6","tagName":"Test Drive"}]}],"tags":[{"id":"cbbf515e-2dd1-5bdd-a581-353ed3f30773","tagName":"Test drive"}]},{"id":"1a49cf9b-13a2-5fb5-9b41-578fabf7209f","anchor":null,"title":"Policy","faqs":[{"id":"c41a00d8-c06b-5ce7-9e4b-98be1588c9f2","anchor":null,"question":"How do I pay for my policy?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Right in ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"the app","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://root.onelink.me/2133524785?pid=web_home&c=help-question--policy-1&af_sub5=df4db678-028a-44e5-b40a-2f40d89a3742"}},{"nodeType":"text","value":". We accept credit cards and ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Apple Pay","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.apple.com/apple-pay/"}},{"nodeType":"text","value":", and you can choose to pay monthly or every 6 months. If you want to change your payment frequency, ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"learn how here","marks":[],"data":{}}],"data":{"uri":"https://www.joinroot.com/help/day-one/#policy-payment-frequency"}},{"nodeType":"text","value":". ","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Please note that when you purchase your policy, payment will be processed immediately, even if you choose to start your policy at a later date. This is true whether you pay monthly or for a full 6-month term. ","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"bbb58d35-e92e-5f79-a987-b48d9523ac36","tagName":"Policy"}]},{"id":"15259333-8359-5bc9-9479-eece2c521a81","anchor":null,"question":"How does payment work?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"If you choose monthly:","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"unordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We will process your first payment on the date you purchase the policy, even if your insurance will start at a later date.","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We will automatically process your second payment 30 days after your policy start date using the payment method in your profile.","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We will continue to automatically withdraw your payment each month using the payment method in your profile.","marks":[],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"If you choose full term (6 months)","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":", you will make a one-time payment when you purchase your policy, even if the policy starts at a later date. We will then automatically process your payment again at your 6-month renewal using the payment method in your profile.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"de051a45-11c6-5e35-88d0-779a1d11681f","tagName":"Policy"}]},{"id":"68a25426-4c97-58ef-8d63-8a445b4f1f72","anchor":null,"question":"Can I change my payment date?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You can! After your first three payments, you can either change your monthly recurring payment date for the rest of your policy period or you can make a one-time adjustment (except during your renewal month). You can always see your next payment date in the Root app.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}},"tags":[{"id":"13e1a0f5-a8c6-53e6-b4eb-a776a26eb845","tagName":"Policy"}]},{"id":"d43fc756-deb0-579f-852a-b557fd062c28","anchor":{"anchorSlug":"policy-payment-frequency"},"question":"Can I change my payment frequency?","answer":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Yes, you can.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you choose to change your payment frequency from monthly to full term (6 months), that change goes into effect immediately. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you’ve already paid for a full term and you prefer to pay monthly moving forward, you can make that change anytime in the app, but the new monthly billing schedule will not go into effect until the next term begins.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Here’s how to change your payment frequency:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Navigate to ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Payments","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Click ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Payment Frequency","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Select your payment frequency—monthly or full term (6 months)","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Click ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Continue ","nodeType":"text"},{"data":{},"marks":[],"value":"and follow the prompts to complete your change.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"tags":[{"id":"cf97bfdb-f419-53fb-81dc-762805b29e9d","tagName":"Policy"}]},{"id":"092803c8-de5e-56b9-9d5f-2bd6546c37dd","anchor":null,"question":"I’m not ready to start my policy yet. Can I choose a later start date?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Of course! Choose a start date based on what works best for you—the app will display the latest possible date your policy can begin. ","marks":[],"data":{}},{"nodeType":"text","value":"Keep in mind that your first payment—either for all 6 months upfront, or the first of your monthly payments—will be processed immediately.","marks":[{"type":"bold"}],"data":{}}]}]}},"tags":[{"id":"f1276627-9c2e-5bee-8a29-e10acdfd22cc","tagName":"Policy"}]},{"id":"dc371ccd-73fc-5398-ba11-8c68a3e87525","anchor":null,"question":"How do renewals work?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Your policy will automatically renew every 6 months. Your price might change, so we will let you know what the new price will be ahead of your renewal date. If you don’t have any policy changes or questions, you won’t need to do anything.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"778a0e28-2274-572f-9335-80291caa8568","tagName":"Policy"}]},{"id":"1a2e1f4b-b075-544e-a88f-9b0704139036","anchor":null,"question":"What if I already have an insurance policy?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We can request cancellation of your old insurance policy for you. You can choose that option in the ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"app","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://root.onelink.me/2133524785?pid=web_home&c=help-question--policy-6&af_sub5=df4db678-028a-44e5-b40a-2f40d89a3742"}},{"nodeType":"text","value":". It may take up to 2 weeks for your old carrier to process the cancellation, but it will be retroactive to the day you started your Root policy. ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Here are some tips","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/blog/5-tips-on-how-to-switch-car-insurance-companies/"}},{"nodeType":"text","value":" on switching to Root. ","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"985d2236-8489-57ad-946a-ab5b08908e68","tagName":"Policy"}]},{"id":"f556af6d-dd18-5cd5-98d3-423a9dc296da","anchor":null,"question":"Where is my insurance card?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"You can access it anytime in the ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"app","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://root.onelink.me/2133524785?pid=web_home&c=help-question--policy-3&af_sub5=df4db678-028a-44e5-b40a-2f40d89a3742"}},{"nodeType":"text","value":".","marks":[{"type":"underline"}],"data":{}},{"nodeType":"text","value":" We’ll also mail you a physical copy.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"1daef33d-473b-5ff4-ac1c-3e5f5141f99d","tagName":"Policy"}]},{"id":"7b30a091-233d-5fc3-8d91-9be3cbfd1f7f","anchor":null,"question":"Will my policy change after I receive my final rate?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Your policy remains the same until renewal, unless you change it. You can make any policy changes right in the app. Your rate may go up or down based on your changes. ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Learn more about why rates change here. ","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://blog.joinroot.com/heres-why-your-car-insurance-rate-changed/"}},{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"00d82333-607c-5906-bbe8-e5e7c9f68ed4","tagName":"Policy"}]},{"id":"0c8f81e7-14bd-52b2-8b47-c56e5bf40bb8","anchor":null,"question":"What if I want to make changes to my policy?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You can make changes to your policy right in the app. It’s easy:","marks":[],"data":{}}]},{"nodeType":"ordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Open the app.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Tap ","marks":[],"data":{}},{"nodeType":"text","value":"Auto Policy","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Tap ","marks":[],"data":{}},{"nodeType":"text","value":"Profile information","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" to make changes to driver, vehicle, or address. Or select ","marks":[],"data":{}},{"nodeType":"text","value":"Coverages","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" to make changes to your coverage.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You’ll know if your policy changes affect your rate before you commit. ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.joinroot.com/how-to-manage-your-policy/"},"content":[{"nodeType":"text","value":"Learn more.","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Keep in mind: some coverage changes require a virtual inspection of your vehicle. Simply follow the prompts, submit the requested photos, and the app will let you know when your new rate is ready. No changes will take effect until your payment (or refund) is processed.","marks":[],"data":{}}]}]}},"tags":[{"id":"40fd09c4-d982-566c-b6ab-3fb1ad8af58e","tagName":"Policy"}]},{"id":"707d429c-4ca9-58ed-b88e-19cd7a3653f4","anchor":null,"question":"If I make a change to my policy, will it affect my rate?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Maybe, but you’ll know how it will affect your rate before you commit.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"24c90ab4-d1bc-5793-9bbb-df4d72bd46b2","tagName":"Policy"}]},{"id":"d0e8ebeb-5b52-5759-9ebe-1e4ab9c107e3","anchor":null,"question":"Why did my rate change/increase after my final rate?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Your final rate only applies to your initial 6-month policy. Your rate may change at renewal. At Root, we are committed to fairness. We will always give our good drivers the lowest rates we can sustainably offer. That said, risk is always changing and insurance rates can fluctuate for a variety of good reasons.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Here are a few:","marks":[],"data":{}}],"data":{}},{"nodeType":"unordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Changes on your end (you moved, added or removed vehicles or drivers, or your driving record changed)","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Changes around you (serious weather changes, amount of accidents around you goes up or down, cars around you get more or less expensive to repair)","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Changes on our end (such as risk actuarial changes)","marks":[],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Learn more","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://blog.joinroot.com/heres-why-your-car-insurance-rate-changed/"}},{"nodeType":"text","value":" about why insurance rates change.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"98573178-5847-5d6b-b8e4-8491b8e643a8","tagName":"Policy"}]},{"id":"dca4c158-87de-53f4-9fcf-da04e92c68c3","anchor":null,"question":"Do I need to let my lien holder (loan/lease company) know that I’ve switched insurance companies?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We’ll take care of that for you. If you have a loan/lease company, you ","marks":[],"data":{}},{"nodeType":"text","value":"do","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" need to add them to your policy. Here’s what to do:","marks":[],"data":{}}],"data":{}},{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Tap ","marks":[],"data":{}},{"nodeType":"text","value":"Auto Policy","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Financial institution details","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Tap ","marks":[],"data":{}},{"nodeType":"text","value":"Add loan/lease company","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Enter the company’s name and ","marks":[],"data":{}},{"nodeType":"text","value":"Continue","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Enter the address and click the orange arrow.","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Choose the vehicle with the lien or lease and ","marks":[],"data":{}},{"nodeType":"text","value":"Continue","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" to save.","marks":[],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Once you’ve filled out this information in the Root app, we’ll contact your loan/lease company for you. 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Here’s what you do:","marks":[],"data":{}}]},{"nodeType":"ordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Open the app.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Underneath the inactive insurance card are instructions to ","marks":[],"data":{}},{"nodeType":"text","value":"Tap here to reinstate your policy.","marks":[{"type":"bold"}],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Follow the prompts to purchase. The app will display the dates of your lapse in coverage. Your bill for the next month will come on the date it usually did. \n","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If it is too late to reinstate, the option will not be available in the app. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Before day 60","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":": If you cancel your policy or it is canceled due to nonpayment, the policy cannot be reinstated.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If we cancel your policy for any other reasons, you will not be able to reinstate your policy.","marks":[],"data":{}}]}]}},"tags":[{"id":"0ef85ffb-1699-5b4e-a864-dc5e6bfeea3e","tagName":"Policy"}]},{"id":"28e5bf27-9c01-5003-bcb9-4f61ced21670","anchor":null,"question":"If my car is totaled in an accident, will you remove it from my policy?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We are not able to make changes to your policy for you, but removing a vehicle from your policy is quick and easy. ","marks":[],"data":{}}],"data":{}},{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Open the ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"app","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://root.onelink.me/2133524785?pid=web_home&c=help-question--policy-10"}},{"nodeType":"text","value":".","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Tap ","marks":[],"data":{}},{"nodeType":"text","value":"Auto Policy","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":".","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Select ","marks":[],"data":{}},{"nodeType":"text","value":"Profile information.","marks":[{"type":"bold"}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Choose the vehicle to remove.","marks":[],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Tap the trash can icon and ","marks":[],"data":{}},{"nodeType":"text","value":"Continue ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"to see your updated price.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"e3a71fd0-fe0b-506b-b47f-40bcdcf9a4ef","tagName":"Policy"}]},{"id":"b728e6a9-031c-57f5-a6b3-c376c75eed93","anchor":null,"question":"Who is the primary named insured (PNI) on an insurance policy?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"If you’re trying to cancel your policy with your former insurance company through the app, you must be listed as the PNI on that policy. 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We’re working on excelling in the personal vehicle industry at the moment, but you can ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"sign up for our email list","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"http://eepurl.com/clyUhP"}},{"nodeType":"text","value":" to be notified of any changes.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"2cfd8a25-2b2e-5cd2-b3de-4364a928c2ae","tagName":"Coverage"}]},{"id":"a29a9f89-a18e-5ec5-9744-4c921f114fc4","anchor":null,"question":"What is a limit?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"A limit is the highest amount Root will cover if you’re in an accident where you’re at fault.. You can choose to pay more per month for a higher limit and know you’re covered in case of a major accident. Or, you can pay less per month for a lower limit, but you risk paying out-of-pocket later, if an accident costs more than your limit.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"bed43245-828d-5d62-b241-ce6d53fbcc8c","tagName":"Coverage"}]},{"id":"3ee784d7-2af5-5104-8948-721d26a83e64","anchor":null,"question":"What is a deductible?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"A","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.joinroot.com/blog/car-insurance-deductible-basics/"},"content":[{"nodeType":"text","value":" ","marks":[],"data":{}},{"nodeType":"text","value":"car insurance deductible","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":" is the amount you pay toward repairs (or maybe a replacement car) before Root pays for the rest. The lower your deductible, the higher your rate. That's because you would pay a lower amount toward the repairs of your vehicle after a covered incident, and we would pick up the rest. For example, your deductible could be as little as $100.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"And the opposite is true, too. You could choose a higher deductible—say, $1,000—and pay less for your insurance. But if you ever need to use your Collision or Comprehensive coverages, you'd have to pay this higher deductible amount before your insurance kicks in and covers the rest of the costs.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Deductibles are per incident. It's not like health insurance, where once you pay your deductible for the year, insurance covers the rest. If you need to use your Comprehensive coverage three times in a year, you must pay your deductible each time.","marks":[],"data":{}}]}]}},"tags":[{"id":"f653609a-b261-5907-aa31-fedbd9170519","tagName":"Coverage"}]},{"id":"1c76889c-fb4e-555b-952a-e5f0c62eb73c","anchor":null,"question":"Do you offer “full coverage”?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"There’s actually no such thing as full coverage in the industry. But the term usually refers to Liability (","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Bodily Injury","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage#bodily-injury"}},{"nodeType":"text","value":" and ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Property Damage","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage#property-damage"}},{"nodeType":"text","value":"), ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Collision","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage#collision"}},{"nodeType":"text","value":", and ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Comprehensive","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage#comprehensive"}},{"nodeType":"text","value":" coverages. Root offers all of these coverages.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"You can see all of the ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"coverages we offer here","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage"}},{"nodeType":"text","value":". 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The app will guide you through the rest. It’s easy to do.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"73c059fd-cd2e-575e-a4de-89051934aafd","tagName":"Coverage"}]},{"id":"ebdaa37a-e422-5e39-ba46-bd2880a74a6b","anchor":null,"question":"Do you insure teenagers?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Absolutely. We insure good drivers of any age. In fact, teenagers who are good drivers can get much lower rates with Root, because most traditional insurance companies rate solely based on demographics—leaving teenagers with the most expensive rates. At Root, we take into account how teenagers actually drive, so they could save money. ","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Learn more about our ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"car insurance for teens","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/blog/car-insurance-for-teens/"}},{"nodeType":"text","value":". ","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"50229da2-d348-50c2-a0f7-650fc5a16c34","tagName":"Coverage"}]},{"id":"654acd5a-9f3f-536e-a3e9-92e7c3fac3d2","anchor":null,"question":"What will my policy cover?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"At a minimum, your policy will cover ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Liability Insurance","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage/liability/"}},{"nodeType":"text","value":" (required by law), ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Roadside Assistance","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage/roadside-assistance/"}},{"nodeType":"text","value":" (included with every policy), and any other coverages required by your state. ","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Your Root Insurance quote will likely offer you the same coverages provided by your previous insurance company—from there, you can customize your quote to include any additional coverages you need.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Roadside Assistance is purchased separately in California.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"2bb7a5f5-c2ec-5cf7-a89a-1aae85ea8cac","tagName":"Coverage"}]},{"id":"b3ddb2be-a2b9-5924-b11b-19562cc3ab5a","anchor":null,"question":"How much coverage do I need?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"There are many factors to consider when choosing insurance coverage. You can learn more about Root's coverage options ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.joinroot.com/coverage/"},"content":[{"nodeType":"text","value":"here","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]}]}},"tags":[{"id":"2393e7f2-fd74-5741-b144-b51c9ff3d5ca","tagName":"Coverage"}]},{"id":"1fb58081-b110-5153-adab-5423ab9e20cd","anchor":null,"question":"Do you cover windshield repair/glass damage?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"If you have ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"C","marks":[],"data":{}},{"nodeType":"text","value":"omprehensive coverage","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage#comprehensive-overview"}},{"nodeType":"text","value":", yes. We cover any repairs to your windshield. If you need to replace the windshield, we may first apply your deductible.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"2ae2ff83-a697-55d4-977c-076b5ad8f32a","tagName":"Coverage"}]},{"id":"a61a27cf-8f84-50df-bb70-6c817fe236c0","anchor":null,"question":"What if I have questions about changes to my coverage?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"You can review information about all of our coverages ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"here","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage"}},{"nodeType":"text","value":". If you still haven’t found the answer you’re looking for, contact customer support and we’d be happy to help.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"f1100b61-e93e-5bb4-bc18-03f3158b1b47","tagName":"Coverage"}]},{"id":"8c9ba8e0-574a-592a-a012-1534b8b13dcd","anchor":null,"question":"Do you offer Roadside Assistance?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We do. Typically, each vehicle on your policy is eligible for 3 services per 6-month policy period, up to $100 per service. 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","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"\n","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Once you've submitted your request, you can opt in to receive text updates and monitor your driver's status.","marks":[],"data":{}}]}]}},"tags":[{"id":"48268e39-d4ba-5174-b405-cfd0842c459f","tagName":"Coverage"}]},{"id":"81ec20ec-cf4c-5ad8-94f3-85370a4d5410","anchor":null,"question":"What does it mean to be in a no-fault state?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"A no-fault state limits liability in an accident. Each person in the accident has their own insurance cover any injuries or lost wages they sustain—","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Personal Injury Protection coverage","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage#pip-overview"}},{"nodeType":"text","value":"(PIP)—up to a certain amount. All no-fault states require PIP coverage.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"ed82a822-efba-574f-bbca-3571ae3d8f10","tagName":"Coverage"}]},{"id":"df2864b0-cd17-5420-bacb-2c5953b735a1","anchor":null,"question":"If I get into an accident, will I be deemed a bad driver and lose coverage?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We understand that life happens, and we’re committed to being there to make things easier for our customers when it does. 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We have found that good drivers know other good drivers. By referring your friends, you help us grow our community of good drivers. Even better, when one of your friends takes the test drive and gets a quote, you both earn a reward offer. It’s our way of saying thanks for keeping the roads safe.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"*Referral program applies in states where Root Insurance ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.joinroot.com/insurance-availability-by-state/"},"content":[{"nodeType":"text","value":"is available","marks":[],"data":{}}]},{"nodeType":"text","value":". ","marks":[],"data":{}},{"nodeType":"text","value":"Paid referral program not applicable in California, Mississippi, or North Dakota.","marks":[],"data":{}}]}]}},"tags":[{"id":"0fc173e5-18b1-59fa-ac78-23937adafe6e","tagName":"Referrals"}]},{"id":"01545833-876b-5f25-908e-814b4a3fe54b","anchor":null,"question":"Do I have to have an insurance policy with Root to be paid for referring someone?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Yes,  you can only send paid referrals if you are an active Root policyholder.","marks":[],"data":{}}]}]}},"tags":[{"id":"802100ee-cac6-5ccb-b791-023c61705cd9","tagName":"Referrals"}]},{"id":"f8baf64e-643c-58a3-8364-dfba0442e242","anchor":null,"question":"How does the referral program work?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Step 1: ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"Refer us to your friends using your personalized referral link (it’s in the app).","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Step 2: ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"Once a friend signs up, we’ll keep you updated on their progress.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Step 3:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If they take the test drive and then view their quote, you get paid and they get paid.  That’s what we call a win-win.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Read program ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://www.joinroot.com/referral-terms-and-conditions/ "},"content":[{"nodeType":"text","value":"Terms and Conditions","marks":[],"data":{}}]},{"nodeType":"text","value":" for more information.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}},"tags":[{"id":"3b4b7c71-ad7f-57df-a5c6-8421ca3a6157","tagName":"Referrals"}]},{"id":"e948b8a2-9fef-5bc1-ac27-13df77aed994","anchor":null,"question":"How much money do I get for a referral?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Once the person you refer finishes the test drive and views their quote, you and the person you refer will each receive a reward. 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","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"*Not all reward options are available in every state, restrictions apply.","marks":[],"data":{}}]}]}},"tags":[{"id":"742ec8cc-25cd-5cfd-b1a5-5ff3cf6cd516","tagName":"Referrals"}]},{"id":"97c4745b-18a2-5853-bc96-6a4cd42a0b59","anchor":null,"question":"How long will it take to get my referral bonus?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Once your friend completes the test drive and views their quote, you have a choice on how you would like to redeem your reward. 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","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"New claims can be made 24/7 in the app or by calling ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"tel: 866-980-9431"},"content":[{"nodeType":"text","value":"866-980-9431","marks":[],"data":{}}]},{"nodeType":"text","value":" Monday - Friday, 9 a.m. - 8 p.m. ET and Saturday, 9 a.m. - 5 p.m. ET.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you’re not a Root customer, but you were in an accident with someone who has Root Insurance, you can file a claim ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://claims.joinroot.com/portal/fnol?_ga=2.267706766.1868204770.1581359068-1170137965.1505228817"},"content":[{"nodeType":"text","value":"online","marks":[{"type":"underline"}],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]}]}},"tags":[{"id":"f4c36423-fe7e-5446-943c-a4e0d67271a5","tagName":"Referrals"}]},{"id":"923b4463-f006-5816-99e8-4036e2940250","anchor":null,"question":"How will I get paid for my claim?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"We will send you a check in the mail or provide an electronic payment.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"461b841c-f67b-5547-9772-657a4248dc46","tagName":"Referrals"}]},{"id":"57601c62-be1f-5dcb-809c-a7e30f6a0ce7","anchor":null,"question":"How fast will my claim be paid?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Once you’ve filed your claim, your claims expert will contact you as soon as possible to provide any next steps and to update you on the process. 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Your claim will be treated the same as any other claim as long as it’s filed while the policy is still active, until your policy is canceled.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"f517c376-f880-5905-87a0-414d51e688b2","tagName":"Referrals"}]},{"id":"ea190cdb-470c-53e5-b82f-58ac2fb456b5","anchor":null,"question":"Will you pay for my rental car?","answer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"If you purchased ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Rental coverage","marks":[{"type":"underline"}],"data":{}}],"data":{"uri":"https://www.joinroot.com/coverage#rental-overview"}},{"nodeType":"text","value":" before the accident, yes. We offer coverage for a car rental while your car is undrivable or being repaired. A quick note: Rental insurance covers the cost of a rental vehicle up to your limits when a covered car is in the shop as part of a claim for a covered accident or loss. It doesn’t apply to vacation car rentals.","marks":[],"data":{}}],"data":{}}]}},"tags":[{"id":"3761a0bc-b62c-5d38-8a07-0b9bbdbb7eef","tagName":"Referrals"}]}],"tags":[{"id":"c2c6d8c7-7d0b-5af9-a5b1-6db4f16b4923","tagName":"Claims"}]}]},{"sys":{"type":"Entry","revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"iconToutSection"}}},"id":"baffeb5e-294c-5849-bb57-504c0c752096","anchor":null,"eyebrow":null,"headline":null,"subheadRich":null,"iconSize":"Medium","backgroundColor":"Off White #F3F3F3","contentfulchildren":[{"id":"c45005f9-8069-54c7-9b53-7a796e9efda7","eyebrow":null,"headline":"Need more help?","body":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You can reach our customer service team by email at ","nodeType":"text"},{"data":{"uri":"mailto:help@joinroot.com"},"content":[{"data":{},"marks":[],"value":"help@joinroot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"asset":{"title":"Grey question mark - homeowners insurance definitions and faq page","file":{"url":"//images.ctfassets.net/pacigpl3aj13/4nj9TJBks81DDKjQohQubq/477d6ba15038f923abfe0a9d246e75a6/2020-0301_USA_DF_ENG_CVS_WS_Help_LP___Tool-Tip.svg"}},"iconAltText":null,"callToActionButton":null,"form":null},{"id":"1a255c48-18f2-5309-b37d-795611266e97","eyebrow":null,"headline":"Member of the press?","body":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Visit our ","nodeType":"text"},{"data":{"uri":"https://www.joinroot.com/press"},"content":[{"data":{},"marks":[],"value":"press page","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"asset":{"title":"icon of talking bubble with Root logo","file":{"url":"//images.ctfassets.net/pacigpl3aj13/2UStdaE0LgrvE1AgZkpJWc/be9fabb202db27af6b07a4c268588b2e/referral.svg"}},"iconAltText":"icon of talking bubble with Root logo","callToActionButton":null,"form":null}]},{"sys":{"type":"Entry","revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"iconToutSection"}}},"id":"16b66e4f-0bb9-53f6-a914-4c592466104e","anchor":null,"eyebrow":null,"headline":null,"subheadRich":null,"iconSize":"Large","backgroundColor":"White #FFFFFF","contentfulchildren":[{"id":"407397a3-f2d6-5a8d-a6eb-fda77e9e2c88","eyebrow":null,"headline":"Better rates for better drivers","body":{"json":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"See if you qualify for coverage at a great rate while you complete the test drive.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},"asset":{"title":"Root Badge","file":{"url":"//images.ctfassets.net/pacigpl3aj13/1SLpQIGZYPo1LImgWpZZYA/87a0f85da40e3f6fa569d2e0ccbd32b7/AppBadge.svg"}},"iconAltText":null,"callToActionButton":{"id":"b8a464b4-36f3-5caf-af14-78607f68dc8d","buttonType":"Primary","buttonText":"Get a quote","buttonLink":"https://quote.joinroot.com","forwardQueryParams":null,"gTagEventName":null,"modal":null},"form":null}]},{"sys":{"type":"Entry","revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"disclaimerSection"}}},"id":"ae0cb3a3-b444-53b0-8d65-e595988afc93","anchor":null,"disclaimer":{"json":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Root Insurance Company reserves the right to cancel this policy at any time in accordance with our underwriting guidelines. 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